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Assurance Centre

At Arches CRM, we maintain the highest standards of security and privacy, giving you transparency and reassurance in how we protect your data.

Our CRM security policies are designed to meet the necessary criteria for businesses in different locations to comply with local and global security standards. Arches CRM uses a world-class hosting infrastructure and state-of-the-art encryption for your data, employing a dedicated data protection officer who spearheads data protection compliance and initiatives.

Certificates

Arches CRM is dedicated to protecting your data with multiple security certificates, world-class infrastructure and a range of CRM privacy and security features, including user permissions, single sign-on and two-factor authentication.

Arches CRM shares the following information with all customers:

  • Security and Privacy Whitepaper
  • SOC 3 report
  • ISO/IEC 27001:2022 and ISO/IEC 27701:2019 certificate
  • Arches CRM DPA (our legal contract detailing our commitments in regard to data protection)

Arches CRM shares the following additional information with all customers who’ve signed NDAs*:

  • SOC 2 Type II report
  • Security questionnaires. Arches CRM fills out questionnaires for customers who are on the Enterprise Tier

Arches CRM is dedicated to protecting your data with multiple security certificates, world-class infrastructure and a range of CRM privacy and security features, including user permissions, single sign-on and two-factor authentication.

Arches CRM security policy

We at Arches CRM adhere to the following guidelines to meet the highest standards of CRM security policy:

  • Customers’ data is stored in separate databases to avoid the risk of any leaks into other databases
  • Arches CRM accounts are hosted in AWS data centers in Europe and the US by hosting providers compliant with SOC 1/ISAE 3402, SOC 2, SOC 3
  • All information is encrypted via secure HTTPS connections and is backed up daily through Amazon Web Services
  • Arches CRM complies with GDPR and adheres to SOC 2, SOC 3, the EU-US Data Privacy Framework and ISO/IEC 27001:2022 and ISO/IEC 27701:2019
  • Arches CRM employees are regularly trained regarding security best practices and regulations
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