Privacy Policy

The Internet is a powerful tool that has revolutionized our way of life. With just a few clicks, you can access news, find information, shop for goods and services, and connect with others globally. At Arches CRM, we value your privacy and are committed to protecting it while you enjoy the benefits of the Internet.

Your business is private and should remain so. We are dedicated to safeguarding your personal information. To ensure your privacy, Arches CRM adheres to worldwide privacy and data protection standards:

• We will not sell or share your name, address, phone number, email address, or any other personal information.
• We employ advanced security measures to protect your information from unauthorized access.

We will request your personal information when necessary, such as when you create a Registration ID, download software, enter contests, subscribe to newsletters, or access premium content. We use your information for:

• Simplifying your experience by minimizing the need to re-enter information.
• Helping you quickly locate software, services, or information.
• Tailoring our content to your interests.
• Informing you about product updates, special offers, and new services from Arches CRM.

You can use most of archescrm.com without registering or providing personal information. However, registration is required for certain areas. By registering, you can choose the types of information you wish to receive from us, such as electronic newsletters. If you prefer not to receive marketing messages from Arches CRM, you can opt out.

Occasionally, we allow other companies to send information about their products and services to our registered customers via postal mail. If you do not wish to receive these offers, you can opt out.

We provide tools to ensure your personal information is accurate and up-to-date. You can review and update your information at any time at the Visitor Center, where you can:

• View and edit your personal information.
• Specify your preferences for receiving marketing information.
• Subscribe to electronic newsletters.
• Register for access. Once registered, your information will be available across Arches CRM

Arches CRM takes robust measures to protect your personal information and honor your usage preferences. We protect your data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

We guarantee the security of your e-commerce transactions. Using SSL encryption, your personal information is protected during online transactions. Additionally, your transactions are protected under the Fair Credit Billing Act, limiting your liability for fraudulent charges.

Within the company, your data is stored on password-protected servers with limited access. It may be processed in United States of America or other countries where Arches CRM operates.

Your role in protecting your information is crucial. Keep your username and password confidential to prevent unauthorized access.

We encourage parents to guide their children's online activities. Although Arches CRM does not target children with its content, we offer a Kids account, allowing parents to consent to the collection and use of their children's personal information online.

If you believe Arches CRM has not adhered to these principles, please contact us at [email protected]. Include "Privacy Policy" in the subject line, and we will address the issue promptly.

Upon purchasing and installing a new product, we may request electronic registration. This merges your registration information with any existing data, creating a personal profile. You can review or update your profile at any time at the Profile Center.

Each registered customer has a unique personal profile with a personal identification number (PIN) stored as a cookie. This PIN ensures that only you can access your profile, providing a seamless experience across archescrm.com.

When you join us, you provide contact information, including your email address. We use this to update you on your orders, measure satisfaction, and inform you about new services. We ask for your credit card information only for billing purposes and store it for future convenience, with your permission.

We may hire other companies for limited services on our behalf, such as packaging, mailing, answering customer questions, and processing event registrations. These companies only receive the information necessary to perform their services and are prohibited from using it for other purposes.

Archescrm.com will disclose your personal information only when required by law, to protect our rights or property, or in urgent circumstances to ensure personal safety.

Arches CRM integrates with Gmail, Google Drive, Google Calendar, and Google Meet to help users manage communications, meetings, schedules, and files directly within the CRM.

These integrations are completely optional and are activated only after a user explicitly authorizes access through Google's OAuth 2.0 authorization process by selecting the Connect option within Arches CRM.

Arches CRM never accesses a user's Google Account without the user's explicit consent.

Depending on the integrations enabled by the user, Arches CRM may access only the information necessary to provide the requested functionality, including:

• Basic Google profile information.
• Gmail email content and metadata required for email synchronization and communication management.
• Google Calendar event information for scheduling and appointment management.
• Google Meet meeting information created through calendar events.
• Google Drive files or file metadata explicitly selected or shared by the user.

Google user data is used solely to provide CRM functionality such as:

• Email synchronization.
• Contact communication history.
• Calendar scheduling.
• Meeting management.
• Google Drive file association.
• Workflow automation initiated by the user.

Arches CRM does not sell, rent, or share Google user data for advertising purposes.

Google Workspace API data is never used to develop, improve, or train generalized Artificial Intelligence (AI) or Machine Learning (ML) models.

Arches CRM retains Google user data only for as long as necessary to provide the features requested by the user and to fulfill legitimate business, legal, accounting, fraud prevention, security, and regulatory obligations.

The retention period depends on:

• The user's continued use of Google integrations.
• Applicable legal requirements.
• Operational and security requirements.

Only the minimum Google user data necessary to provide the requested CRM functionality is retained.

Users maintain full control over their Google account connections.

Users can disconnect their Google account at any time by navigating to:

Settings → Integrations

Within the Integrations page, users can select the appropriate Google integration card (such as Gmail, Google Drive, Google Calendar, or Google Meet), choose the connected Google account, and click Disconnect.

Users may also revoke Arches CRM's access directly through their Google Account security permissions.

Once disconnected:

• Arches CRM immediately stops accessing the user's Google Account.
• No additional Gmail, Google Calendar, Google Drive, or Google Meet data will be synchronized.
• Existing synchronized data will be retained only where necessary for legitimate business, legal, regulatory, accounting, fraud prevention, or security purposes.

Users may delete or revoke Google account access at any time by disconnecting their Google integrations within Arches CRM.Following disconnection:

• Future synchronization with Google services immediately stops.
• Arches CRM no longer requests or receives new Google user data.
• Previously synchronized Google user data is securely deleted or anonymized when it is no longer required for legitimate business, legal, regulatory, security, or accounting purposes.

Arches CRM's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Google Workspace user data is accessed only to provide functionality explicitly requested by the user.

Arches CRM does not:

• Sell Google user data.
• Use Google user data for advertising or marketing.
• Transfer Google user data to data brokers.
• Use Google Workspace API data to develop, improve, or train generalized AI or Machine Learning models.
• Access Google user data beyond the permissions granted by the user.

Google user data is protected using industry-standard security controls.

These include:

• HTTPS/TLS encrypted communications.
• Secure server infrastructure.
• Access controls and authentication.
• Role-based authorization.
• Audit logging where applicable.
• Secure storage and transmission of data.

Access to Google user data is limited to authorized systems and personnel responsible for providing the requested services.