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Frequently Asked Questions
What is Arches CRM?Arches CRM is sales CRM software for growing teams. It brings leads, contacts, opportunities, sales pipelines, tasks, calendars, customer conversations, reporting, and workflow automation into one platform.
Who is Arches CRM for?Arches CRM is designed for growing teams that need a clearer way to capture leads, manage follow-up, and track deals. Arches also provides CRM workflows for construction, roofing, real estate, property management, home builders, and field service businesses.
How does Arches CRM help prevent missed follow-ups?Arches CRM keeps lead ownership, tasks, reminders, conversations, and pipeline activity together, so the team can see who needs attention and what should happen next. Workflow automation is available on paid plans, with limits that vary by plan.
Can Arches CRM manage email, calls, SMS, and WhatsApp?Arches CRM lists email and team-inbox features, plus calling, SMS, and WhatsApp options. Calling and SMS use a connected Twilio account on supported plans, and WhatsApp requires a verified Meta/WhatsApp connection on supported plans. Provider usage charges may apply.
Does Arches CRM include workflow automation?Yes. Paid plans include workflow automation. Limits for active workflows, monthly runs, trigger types, actions, and sequences vary by plan, so check the current pricing comparison before choosing a plan.
What reports and dashboards are available?Arches CRM provides sales and pipeline reporting. The number of saved reports, custom dashboards, scheduled reports, and other analytics capabilities varies by plan.
Which integrations does Arches CRM support?Arches CRM lists integrations for Gmail, Outlook, Google Calendar, Microsoft Calendar, Twilio, Meta/WhatsApp, Stripe, Google Drive, Dropbox, Zapier, n8n, and other tools. Availability and third-party requirements vary by plan and provider.
Does Arches CRM include AI features?AI features are not included in the Basic plan. Paid plans include AI credits and AI-assisted capabilities, with allowances and features that vary by plan. Check the current pricing page for the latest limits.
What plans and pricing are available?Basic is $0. Monthly rates are $24.99 for Lite, $34.99 for Pro, and $54.99 for Premium per user per month. With annual billing, the listed per-user monthly rates are $20 for Lite, $29 for Pro, and $47 for Premium, billed annually. Annual billing saves up to 20%. Paid plans include a 7-day free trial, and no credit card is required to start.
Can I change or cancel my plan?The pricing page states that you can upgrade, downgrade, or cancel from billing settings. If you cancel, the account remains active until the end of the current billing cycle.